Shipping Policy

Shipping Policy

Thank you for shopping at FOCAL. We are committed to providing you with the best possible shopping experience, including timely and reliable shipping. Please read this Shipping Policy carefully to understand our shipping practices.

Processing Time

Our processing time for orders is typically 1-3 business days. During high-volume periods or special promotions, it may take longer. We will notify you if your order is delayed for any reason.

Shipping Options

We offer the following shipping options for orders within the United States:

  • Standard Shipping: Delivery typically within 5-7 business days
  • Expedited Shipping: Delivery typically within 2-3 business days

For orders outside of the United States, we offer international shipping through select carriers. Please note that customs and import duties may apply to international orders and are the responsibility of the customer.

Shipping Rates

Shipping rates are calculated based on the weight and destination of your order. The cost of shipping will be displayed during the checkout process before you confirm your order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your account on our website to track your order.

Delivery

We are not responsible for any delays or damages caused by the shipping carrier. If your package is damaged during shipping, please contact the carrier immediately to file a claim.

If your package is lost or stolen during shipping, please contact us immediately so we can work with the carrier to locate your package or send a replacement.

Delivery Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for packages that are shipped to an incorrect or incomplete address provided by the customer.

Delivery to PO Boxes

We can deliver to PO boxes through select shipping carriers. Please check with the carrier for any restrictions on delivery to PO boxes.

 

Contact Us

If you have any questions about our Shipping Policy, please contact us at info@shopatfocal.com.